Return Policies

Non-Perishable Product Return Policy

We accept returns for any Non-Perishable** product in like new condition with the original packaging within 14 Days after receiving the order. Contact us for a return authorization number. Once we receive the return, we will process your refund within 2-3 business days to the original payment method used. Buyer is responsible for return shipping costs. Please use a shipping carrier with tracking ability to ensure it is delivered to us. Pallet orders or orders over 600 pounds that ship LTL freight that are not deliverable are subject to 15% Restocking Fee. 

Order Cancellation

We will be happy to cancel an order after it is placed as long as it has not been shipped. Please note that we ship most orders the next business day. Refunds take 1-2 days to process.

To cancel an order please call us directly at (800) 659-0057 11am-5pm CST or email us your order number and wait for an order cancellation

email us: support@mycolabs.com